Draft: Replace every item in double brackets before launch.
Return window
You may request a return within [[RETURN WINDOW]] days of delivery.
Return eligibility
Returned products must be unused, in their original condition and include the original packaging. Proof of purchase is required. Items damaged through misuse or ordinary wear are not eligible for return.
Starting a return
Email kador@syrella.shop with your order number and reason for return. Returns sent without authorization may not be accepted.
Return shipping
[[STATE WHO PAYS RETURN SHIPPING FOR DEFECTIVE AND NON-DEFECTIVE PRODUCTS]].
Refunds
Approved refunds are issued to the original payment method after the returned product is inspected. Your bank or card provider may require additional time to post the refund.
Damaged or incorrect orders
Contact us promptly after delivery with your order number and clear photographs of the product and packaging so we can review the issue.